Sometimes we receive inquiries about warranties or possible defects in products purchased from distributor stores or external points of sale.
To avoid confusion, we explain how to manage it depending on where you made the purchase.
If you have purchased from our website (www.mattiesbags.com)
We can directly help you with any issue related to your order:
- warranties
- returns
- order status
If you have purchased outside our website
If your purchase was made at an external store, marketplace, or distributor, warranty or return management must be done directly with that store.
Each point of sale has its own policies and is responsible for reviewing and resolving your case.
Thank you
If you have general questions about our products, you can write to us at web@mattiesbags.com or via WhatsApp at 687 510 522.