Refund policy


If you want to make a return, contact us through our email and tell us:

  • Order number
  • Reason for return
  • Pickup address
  • Time you prefer the agency to pick up the package
  • Let us know if you have the package ready

    We will contact you as soon as possible to process the return.


    The User may exercise their right of withdrawal - rendering the contract between the User and Matties Bags without effect - without the need for justify their decision and without penalty of any kind. However, the User must bear the direct costs derived from the return of the purchased product, if any. The return of products acquired through in Spain (Peninsula and Balearic Islands) and Portugal has no cost.

    The User has a period of fourteen (14 ) days to exercise your right of withdrawal from the moment you receive -at the address designated for this purpose- the product purchased through

    In order to effectively exercise their right of withdrawal, the User must complete the return form, which is accessible in the "Exchanges and Returns" section of the website. Therefore, the User is recommended that, prior to completing the return form, carefully read the information in the aforementioned section so that the exercise of the right of withdrawal becomes effective.

    The User must return the product purchased to Matties Bags in perfect condition, being the cause of denial of the right of withdrawal that the product had been used or damaged by the User. Likewise, you must return it following the instructions established in the "Changes and Returns" section of this website.

    Having exercised the right of withdrawal, the User You will receive an e-mail confirming the acceptance (if the returned order is correct) of the return and Matties Bags will proceed to make the refund. Matties Bags will reimburse the user -in the same bank account through which the payment of the purchased product had been made through the economic amount for which the User purchased the product and which is reflected in the "Order Confirmation". Matties Bags will refund the money as soon as possible and, in any case, before thirty (30) days from when Matties Bags receives the document through which the User exercises their right of withdrawal.


    In cases where the User, at the time of delivery consider that the product does not comply with the provisions of these conditions, you should contact Matties Bags immediately by sending an email to the address providing the product data as well as the damage suffered, or or by calling the number +34 965 756 051.

    The User must return the product to the address indicated in the first section of these conditions.

    Matties Bags will carefully examine the returned product and will notify the User at the address Electronic information provided by the latter for such purposes, within a reasonable period, if the return or replacement of the product (if applicable) is appropriate. The return or replacement of the product will be made as soon as possible and, in any case, within 30 days following the date on which we send you an email confirming that the return or replacement of the non-compliant item is appropriate.

    The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully reimbursed as well as the costs that the User would have incurred to return it to us. The return will be made on the same credit card that was used to pay for the purchase.

    The rights recognized by current legislation are safe.