Frequently Asked Questions mattiesbags.com

The delivery time in mainland Spain and the Balearic Islands is:

- 1 to 3 business days, EXPRESS home deliveries (9.95€).

- 3 to 5 business days, STANDARD home deliveries (FREE).

- 5 to 7 business days, deliveries to pick-up points (FREE).

For the Canary Islands, the delivery time is usually less than 7 business days.

For other countries in the European Union, the delivery time is usually less than 14 business days, although it depends on the destination country.

Check SHIPPING to see the non-business days for Matties Bags.

Home deliveries will be made from Monday to Friday.

*During peak demand periods (Black Friday, Christmas, or Sales) shipments may experience delays in delivery time.

The courier will make 2 delivery attempts.

If the package cannot be delivered, please contact us and we will resolve it.

At Matties Bags, our customers are the most important to us, and we care about providing you with quality service.

If you are in mainland Spain or the Balearic Islands and do not receive your order within 7 days, do not wait and write to us at web@mattiesbags.com

From the Spanish mainland or Balearic Islands, send us an email at web@mattiesbags.com and let us know:

- Order number and full name.

- Reason for return. It is optional but we ask for it because it helps us a lot to improve the experience on the website.

- Return method:

· Home delivery (3.95€): If you want the transport agency to come to your home to pick up the return, we need you to provide us with: the pickup address, the time you prefer the agency to collect the package (This time is indicative as the agency will come to pick up according to their route as they can), and let us know if you have the package ready.

· Ready for pickup (FREE).

We will contact you and provide you with the necessary instructions to manage your return.

If you want to make a return from a location other than mainland Spain or the Balearic Islands, please check our REFUND POLICY.

Yes! It is important to keep the following in mind:

- If you choose Cash on Delivery as your payment method, an extra charge of €5 will apply, which corresponds to the management that the transport agency does with cash.

- This payment method is ONLY ENABLED for orders shipped to mainland Spain, the Balearic Islands, and Portugal.

- This payment method is NOT ENABLED for orders to "Inpost Pickup Point".

SHIPPING

CHANGES AND RETURNS

PAYMENTS AND REFUNDS

Let customers speak for us